Nothing Gets Lost
I've built a ticket system for client requests. Every email, every change, every 'can you just...' — logged, tracked, and visible. Nothing sits in an inbox hoping someone remembers it.
"Last month a client emailed me a change request on a Tuesday. It was a small thing — update a heading, swap an image. The kind of thing that takes five minutes to do and three weeks to forget about. I didn't forget about it. But only because I happened to scroll back through that thread on Friday and spotted it. That's not a system. That's luck."