The Production Line Expansion: Why 'Just Take More Clients' Breaks Everything
Most agencies scale by hiring more people and hoping quality survives. Here's the capacity validation approach: perfect at N clients, test at N+1, improve constraints, repeat. Event-based milestones, not arbitrary timelines.
"Most agencies scale by hiring more people and hoping quality survives. Here's why 'just take more clients' is dangerous, how capacity validation works in practice, and why event-based milestones beat arbitrary timelines. This is how you grow a boutique agency without breaking what made it work."